This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from riactive.in.
Data collection
Collecting personal information
When you visit the site, we collect certain information about your device, your interaction with the site, and details necessary to process your purchases. We may also collect information when you contact us for support. Any information that can uniquely identify an individual is referred to as "Personal Information".
Device information
What we collect
Browser version, IP address, time zone, cookie data, pages and products viewed, search terms, and site interactions.
Why we collect it
To load the site accurately and perform analytics to optimise our site.
Source
Collected automatically via tags or pixels when you access the site.
Shared with
Shopify (our store processor).
Order information
What we collect
Name, billing and shipping address, payment details (credit/debit card numbers), email address, and phone number.
Why we collect it
To fulfil orders, process payments, arrange shipping, send confirmations, screen for fraud, and share relevant offers where you've opted in.
Source
Collected directly from you.
Shared with
Shopify, Razorpay, and our shipping partners.
Customer support information
What we collect
Name, billing and shipping address, payment details, email address, and phone number.
Why we collect it
To provide customer support.
Source
Collected directly from you.
Shared with
Our internal team only.
Third parties
Sharing your personal information
We share your Personal Information with service providers to help us deliver our services and fulfil contracts with you. We use Shopify to power our online store — you can read more about how Shopify handles your data at shopify.com/legal/privacy.
We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena or search warrant, or to otherwise protect our rights.
Advertising
Behavioural advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. We share data about your site usage, purchases, and ad interactions with our advertising partners — directly and in some cases through cookies or similar technologies.
For more information on how targeted advertising works, visit the Network Advertising Initiative's educational page.
Opt out of targeted advertising
- Google google.com/settings/ads/anonymous
- Bing advertise.bingads.microsoft.com
- Facebook facebook.com/settings/?tab=ads
You can also opt out of multiple services via the Digital Advertising Alliance's portal at optout.aboutads.info.
Tracking
Do not track
We do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
Your rights
We process your information to fulfil contracts we may have with you (for example, when you place an order), or to pursue our legitimate business interests as listed above.
If you are a European resident, you have the right to access the personal information we hold about you and to request it be corrected, updated, or deleted. Please contact us using the details below to exercise this right.
Your information may be transferred outside of Europe, including to Canada and the United States.
Retention
Data retention
When you place an order through the site, we will retain your order information for our records unless and until you ask us to delete it.
Updates
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons.
Get in touch
Contact us
For questions about our privacy practices or to make a complaint, reach us at:
D1/162, Karmakshetra Building,
SSS Nagar, Next to Shanmukhanand Hall,
Kings Circle, Mumbai – 400037
